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GENERAL POLICY

We offer refunds as long as the shoes do not show signs of wear.

- You have 30 days from the day your item shipped to initiate a return.
- Items purchased online at www.joanoloffshoes.com can not be returned at our retail stores at this time.
- We only accept returns on items purchased at www.joanoloffshoes.com.
- We will take care of the return shipping cost for you.
- All items must be received in their original, unworn condition and must include all original packaging. If you are not sure about the fit of the shoe, don't wear them outside.
- A refund will be issued for the purchase price and if applicable, original shipping charges.
- Credit will be applied to the original credit card account used for purchase.
- If our warehouse is unable to accept your return, the merchandise will be returned to you without credit.
- Most credits are applied within 5 business days of receipt of the returned item, allowing for processing and inspection time.
- You will receive a confirmation email when your account has been credited.

if you were shipped out a product that is incorrect, broken, defective, or damaged, please let us know by emailing info@joanoloffshoes.com or calling us  before you ship the item(s) back to us.